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        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

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        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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Episode title with pictures of Jon and Ryan

Drive & Convert

Drive and Convert (Ep. 079): Ensuring Your Website Navigation Converts

In this episode, Jon and Ryan discuss the importance of website navigation in ecommerce growth. They cover 10 tips for website navigation and share best practices to help customers avoid confusion.

by Angel Earnshaw // 28 min read

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Dynojet website open on desktop and mobile devices

Optimization

How Removing Assumptions and Bringing in an Outside Perspective Led to Over $5 Million in Annualized Revenue Gains

Find out how Dynojet unlocked the expertise of a whole team of strategists, researchers, designers, and more on the Digital Experience Optimization Program™.

by caroline appert profile picture Caroline Appert // 6 min read

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customer using card to pay for paywall strategy

Optimization

Optimizing Paywall Strategy for Digital Media (and How We Boosted The Economist’s Subscriptions by 5%)

Convincing users to pay for content can be challenging. We share tips and best-in-class examples to help you optimize your paywall strategy.

by Natalie Thomas headshot Natalie Thomas // 13 min read

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image of users testing out a website for CRO for small businesses

Optimization

CRO for Small Businesses: Optimizing Low Traffic Sites for Conversions

Low traffic doesn’t mean CRO is off the table. Learn the different types of validation you can use to optimize for conversions.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 12 min read

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Photo of Studio M website and logo

Optimization

Encouraging A “Test And Learn” Culture To Keep Innovation Fresh After 30 Years In Business

How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey.

by caroline appert profile picture Caroline Appert // 9 min read

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woman using search bar to navigate a website

Optimization

Website Navigation: 10 Conversion Tips & Winning Examples

The more user-friendly your navigation is, the more time users will spend on your site. Here's how you can give them the best experience.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 16 min read

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eManualOnline website being displayed on several device screens

Optimization

Being Bold Brings Big Benefits (like a £530K increase in annualized revenue)

How eManualOnline embraced a spirit of experimentation by working with The Good for a 50% win rate and a 9:1 ROI.

by caroline appert profile picture Caroline Appert // 6 min read

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D&C title card with episode title

Drive & Convert

Drive and Convert (Ep. 075): Why Industry Benchmarks Are Bullshit

Comparing your conversion rate with industry averages and competitor data is impossible and unwise. In this episode, Jon and Ryan talk about alternatives such as goal-setting, iterative learning and experimentation.

by caroline appert profile picture Caroline Appert // 27 min read

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image of a calendar to show delivery dates

Optimization

How Estimated Delivery Dates (EDDs) Enhance User Experience and Drive Transactions for Ecommerce Brands

Adding estimated delivery dates to your PDP enhances user experience. Today we look at examples of brands leveraging this technique.

by adam p headshot Adam Perkiomaki // 9 min read

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