Streamline the shopping journey

Improve user experience with expert research, design, and strategy- all under one roof.

TRUSTED BY:

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The Economist
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The Good is an expert digital experience optimization consultancy that helps ecommerce companies grow.

Understand user behavior

Form a deepened understanding of customers and build a valuable knowledge center of customer insights.

Get a clear path to a better website

Simplify decision-making by staying laser-focused on the research, data, and your goals.

Conduct Competitive Analysis
Leverage trusted strategies

Draw on learnings from 15+ years of optimizing the experience of hundreds of ecommerce companies.

Save valuable resources

Validate website changes before implementation so you only spend development resources on changes that are proven to move the needle.

How it works

With a robust toolkit and a dedicated pod of experts, we turn insights into actionable website improvements

Identify where users are getting stuck

With a full-funnel analysis of the shopping journey, we identify why users are dropping off. Research methods like data analysis, heat mapping, and session recordings help us uncover the biggest conversion barriers and opportunities.

Research
Strategy

Roadmap opportunities for better UX

Armed with insights, we prioritize improvement opportunities and deliver strategic and thematic roadmaps for a clear path forward.

Test and validate changes

We test and validate improvements to your website so you have confidence that changes will measurably improve the user experience. Depending on the project, we use methods including A/B testing, first-click testing, tree testing, and more.

Validation & DXO Deliverables example

Working with The Good was an absolute pleasure. We ran a fairly large number of tests in a relatively limited timespan and found some real winners, which provided an overall ROAS well in excess of our typical vendor benchmarks.

I wouldn’t hesitate to recommend them to anyone looking for expert-level CRO.

Aditya Lakshminarayan

Aaron Zagha

Chief Marketing Officer

Newton Baby

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The Good helped us get a deeper picture of our customer’s online behavior. Ultimately, that helped us better serve them and led to big year-over-year online growth.

Their holistic approach and attention to detail was essential in identifying the best areas to optimize our site.

Niro-Sivanathan-LBS

Michael Pulichino

Managing Director

Swiss Gear

Swiss Gear

Our interactions with The Good have been the best of any agency we’ve worked with. I’ve enjoyed being able to communicate very easily with The Good’s team.

In terms of capability and outcomes, other agencies could possibly do this, but The Good’s expertise, methodology, and conversations… That’s what made the difference. The people, the quality of service, and the results.

Swiss Gear

Nicholas Hurtado

Co-Founder

Beckett Simonon

Ecommerce companies improve the user experience through the DXO Program™

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Munchkin Decreases Bounce Rate By Improving The Mobile User Experience

Discover how Munchkin leveraged research-backed recommendations to improve customer engagement.

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WheelerShip Replatforms & Redesigns Website for an Improved Conversion Funnel

Learn how WheelerShip dramatically improved UX during a website re-platforming and redesign.

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Knoll Improves Directional Guidance To Capitalize On Market Demand

See how Knoll laid the groundwork for a better website at exactly the right moment.

Fuel your efforts with the latest resources to improve the user experience

A group of colleagues meeting to determine which rapid testing method to use.

Which Rapid Testing Method Should I Use?

“Research” often means “identify problems to solve.” But it can also mean “verify that proposed solutions actually solve problems.” The most buzzy way to get that validation is via A/B testing. But…

Continue Reading →
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Work with a specialized consultancy, not a ‘do everything’ agency

Certified experts with degrees in HCI, design, research, development, and more.

Work with team members who have optimized the digital experience of Fortune 500 companies.

You’ll be one of an elite few. We stay experts by limiting who we work with.

Our founder has written three best-selling books on optimization.

On average, team members have 10 years of experience in digital optimization.

We leverage learnings from tens of thousands of research data points.

Digital experience optimization is all we do.

Ready to discuss details?

We’ll know if it’s a good mutual fit after just one call.

Testing Plan

User-centered Optimization Practices

Improved Website Performance

Research & Data Analysis

Ongoing Strategic Advisement

A general practitioner isn’t going to solve your digital experience challenges. You need a team of experts to diagnose and prescribe a solution.

Every Digital Experience Optimization Program™ starts with an introductory call to see if it’s a good mutual fit. Let’s talk!