Unlock viral growth

Increase referrals with expert research, design, and product strategy- all under one roof.

TRUSTED BY:

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The Economist
Xerox
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The Good is an expert digital experience optimization consultancy that helps SaaS companies scale.

Create growth loops

Test and validate ways to make sharing a natural part of your product experience.

Get Hands-On Experience with Real Clients
Outpace your competition

Leverage optimization strategies that are proven to increase market share.

Build loyalty

Form a deepened understanding of your users to deliver experiences that incentivize referrals.

Make data-driven decisions

Create a culture of user-centered decisions rather than those based on the highest-paid person’s opinion, historical choices, or a hunch.

How it works

With a robust toolkit and a dedicated pod of experts, we turn user insights into actionable improvements that increase referral rates.

Identify natural referral opportunities

As a first step, we analyze your experience and conduct user research to identify referral opportunities. With a full funnel analysis of your digital experience, we leverage data analysis, heat mapping, and session recordings to determine where and when to implement growth loops.

Research
Strategy

Turn user insights into product improvements

Armed with insights, we prioritize opportunities to incorporate referral moments in your user journey. We focus on building strategic and thematic roadmaps full of opportunities to invite new users to the product experience.

Test and iterate your path to more referrals

We run on- and off-site experiments to validate improvements using methods that include A/B testing, first-click testing, tree testing, and more. We work with your team to implement optimizations and build viral loops that help you scale faster.

Validation & DXO Deliverables example

The Good’s research expertise and fresh insight has made them a valuable partner.

Their recommendations have helped us move the needle on customer engagement and drive product growth.”

Aditya Lakshminarayan

Aditya Lakshminarayan

Product Marketing Manager

Adobe Cloud

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Having The Good come in allows you to validate your hypotheses, your thinking, and get an early read on whether you’re going in the right direction or not.

The case for change becomes a no-brainer. All the senior team needs to do is tick it off and say, ‘yes.’”

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David Humber

Head of Conversion

The Telegraph

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“The Good is one of the best investments we have made at Prep Expert in terms of ROI, as well as in terms of the professional team.

Working with The Good is like working with an extension of my own team.

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Shaan Patel

Founder & CEO

Prep Expert

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SaaS companies increase referrals on the DXO Program™

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Autodesk Improves Their Registration & Checkout Experience

How we clearly defined conversion barriers and gave Autodesk a strategic roadmap of testing opportunities to improve the registration and checkout experience.

munchkin case study

How Experimentation Allowed IDX To Expand From B2B to B2C

Find out how IDX gained a competitive edge in an increasingly dense security market with the Digital Experience Optimization Program™.

The Good - Custom Design Tool

Custom Design Tool Leverages Key User Insights To Increase Registrations

How an in-depth audit of the user experience uncovered key barriers to conversions and streamlined the path to registration.

Fuel your efforts with the latest resources to increase referrals

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leverage your customers network to increase market reach and relevance.
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Work with a specialized consultancy, not a ‘do everything’ agency

Certified experts with degrees in HCI, design, research, development, and more.

Work with team members who have optimized the digital experience of Fortune 500 companies.

You’ll be one of an elite few. We stay experts by limiting who we work with.

Our founder has written three best-selling books on optimization.

On average, team members have 10 years of experience in digital optimization.

We leverage learnings from tens of thousands of research data points.

Digital experience optimization is all we do.

Ready to discuss details?

We’ll know if it’s a good mutual fit after just one call.

Testing Plan

User-centered Optimization Practices

Improved Website Performance

Research & Data Analysis

Ongoing Strategic Advisement

A general practitioner isn’t going to solve your digital experience challenges. You need a team of experts to diagnose and prescribe a solution.

Every Digital Experience Optimization Program™ starts with an introductory call to see if it’s a good mutual fit. Let’s talk!