The Good is an expert digital experience optimization consultancy that helps SaaS companies scale.
Create growth loops
Test and validate ways to make sharing a natural part of your product experience.
Outpace your competition
Leverage optimization strategies that are proven to increase market share.
Build loyalty
Form a deepened understanding of your users to deliver experiences that incentivize referrals.
Make data-driven decisions
Create a culture of user-centered decisions rather than those based on the highest-paid person’s opinion, historical choices, or a hunch.
How it works
With a robust toolkit and a dedicated pod of experts, we turn user insights into actionable improvements that increase referral rates.
Identify natural referral opportunities
As a first step, we analyze your experience and conduct user research to identify referral opportunities. With a full funnel analysis of your digital experience, we leverage data analysis, heat mapping, and session recordings to determine where and when to implement growth loops.
Turn user insights into product improvements
Armed with insights, we prioritize opportunities to incorporate referral moments in your user journey. We focus on building strategic and thematic roadmaps full of opportunities to invite new users to the product experience.
Test and iterate your path to more referrals
We run on- and off-site experiments to validate improvements using methods that include A/B testing, first-click testing, tree testing, and more. We work with your team to implement optimizations and build viral loops that help you scale faster.
The Good’s research expertise and fresh insight has made them a valuable partner.
Their recommendations have helped us move the needle on customer engagement and drive product growth.”
Aditya Lakshminarayan
Product Marketing Manager
Adobe Cloud
Having The Good come in allows you to validate your hypotheses, your thinking, and get an early read on whether you’re going in the right direction or not.
The case for change becomes a no-brainer. All the senior team needs to do is tick it off and say, ‘yes.’”
David Humber
Head of Conversion
The Telegraph
“The Good is one of the best investments we have made at Prep Expert in terms of ROI, as well as in terms of the professional team.
Working with The Good is like working with an extension of my own team.
Shaan Patel
Founder & CEO
Prep Expert
SaaS companies increase referrals on the DXO Program™
Autodesk Improves Their Registration & Checkout Experience
How we clearly defined conversion barriers and gave Autodesk a strategic roadmap of testing opportunities to improve the registration and checkout experience.
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