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      • Learn the secret to the strategic value of ongoing SaaS user research.

        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

        Read More →
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      • Improve User Experience
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      • Xerox increased revenue by 18.9% on product page visits
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      • MasterCraft had 33:1 ROI optimizing for high-consideration shoppers
      • Munchkin decreased bounce rates
      • View All Case Studies →
    • Featured Insight
      • Header - customer journey map

        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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laird case study

Optimization

How Laird Superfood’s Team Saw 17:1 ROI On Optimization Efforts with a “Stay Curious, Test To Learn” Mindset

by caroline appert profile picture Caroline Appert // 10 min read

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The Good team optimizing a client website using the Hierarchy of Conversions Optimization roadmap

Optimization

The Hierarchy of Conversion Optimization: Q&A With Natalie Thomas

The roadmap for improved conversions and website optimization starts with a framework called the hierarchy of conversions. Developed at The Good, the framework helps our expert strategists determine potential impact of the changes made to a website.

by caroline appert profile picture Caroline Appert // 11 min read

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Podcast

The Power of Social Proof and Data-Driven Decisions with Kate Cannova

In this episode, we talk to Kate Cannova, the Chief Business Officer at Wheelership. We cover how her team successfully navigated the pandemic, the importance of data-driven decisions in their business, and the power of social proof.

Listen →
Episode title card with headshot of Jon & Ryan

Drive & Convert

Drive and Convert (Ep. 067): Optimizing Your Website for Black Friday and Cyber Monday

In this episode, Ryan and Jon talk about how to optimize your website to drive more revenue for your brand this Black Friday and Cyber Monday.

by caroline appert profile picture Caroline Appert // 36 min read

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a woman holding pages of cro testing results

Optimization

Too Many Tests Can Kill Experimentation Programs: Here’s How

When optimizing your website, you need to find the balance between quality and quantity of tests. Here, we discuss how you can test more effectively for winning results.

by caroline appert profile picture Caroline Appert // 9 min read

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Drive & Convert

Drive and Convert (Ep. 065): Leveraging Social Proof To Improve Your Conversion Rate

In this episode, Ryan and Jon talk about the power of social proof. They cover its impact on conversion optimization, different types to use, and how you can collect and deploy it on your ecommerce website.

by caroline appert profile picture Caroline Appert // 34 min read

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Drive & Convert

Drive and Convert (Ep. 064): Everything You Need To Know About Google Performance Max Campaigns

In this episode, Ryan and Jon talk about the massive changes coming to Google Ads with the introduction of Google Performance Max Campaigns. They cover how to prepare for the switch, the kinds of results brands can expect, and the potential impact on your business.

by caroline appert profile picture Caroline Appert // 29 min read

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Drive & Convert

Drive and Convert (Ep. 062): Amazon Prime Day And The Holiday Impact On Ecommerce

In this episode, Ryan and Jon talk about how Amazon's "most successful prime day ever," and their announcement of a second prime day in Q4, will impact the holiday season for ecommerce brands. They also cover what brands should be doing now to prepare for a great Q4.

by caroline appert profile picture Caroline Appert // 32 min read

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cross sell vs upsell header

Optimization

How To Leverage Cross-Selling And Upselling For Increased AOV 

Our guide to cross-selling and upselling. Discover what each tactic is and how your ecommerce brand can implement them to meet goals.

by caroline appert profile picture Caroline Appert // 11 min read

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