Caroline Appert - The Good

data driven

Not All Trial Users Are Equal: How To Use Onboarding Segmentation To Convert The Ones Who Matter

Your trial cohort is not a single audience, and the users most likely to convert are sending you signals from day one. Here's how to find them, understand their intent, and build an onboarding experience that responds to what they're actually trying to do.

by Caroline Appert // 11 min read

The promise to experience gap affects SaaS conversions and retention.

first 30

Understanding The Promise-To-Experience Gap And How It Impacts SaaS Retention

Your SaaS trial window is shorter than you think. Here's where the gap between what you promise and what users experience is quietly killing conversions (and your retention).

by Caroline Appert // 6 min read

case study

Dan Long Built a Subscription Machine at the AJC by Designing for the Human First

The Atlanta Journal-Constitution's Senior Manager of Conversions and Optimizations grew digital subscribers from 24,000 to over 101,000, and the most important tool in his kit wasn't a dashboard.

by Caroline Appert // 15 min read

a person signing up for a service as a result of trial optimization strategies.

improve onboarding

How Do You Reduce Cancellations During SaaS Free Trials?

Learn about trial optimization and get the five-step audit framework to optimize your SaaS free-trial experience, reduce cancellations, and improve conversion and retention.

by Caroline Appert // 12 min read

How Fritz O'Connor Stays User-Centered and Lets Data Lead During Uncertain Times.

case study

Fritz O’Connor Stays User-Centered and Leads with Data During Uncertain Times

From manufacturing veteran to VP of Marketing, Fritz O'Connor's approach to building systems, leading teams through complex website redesigns, and staying user-centered during uncertain times offers a blueprint for operational excellence.

by Caroline Appert // 11 min read

close up view of a laptop running a regulated SaaS application.

digital experience optimization

Regulated SaaS Companies Need a Different Approach to Growth. What Actually Works?

The traditional growth playbook falls short when compliance, privacy, and regulations limit your ability to experiment or follow product-led growth practices. But that doesn't mean you can't optimize for growth.

by Caroline Appert // 9 min read

a group of colleagues discussing the best CRO agencies

conversion rate optimization

The Best CRO Agencies for Growing SaaS Companies and DTC Brands

Finding the right conversion rate optimization partner can mean the difference between plateauing growth and unlocking millions in additional revenue.

by Caroline Appert // 7 min read

a consumer using laptop to purchase saas upgrades.

monetize free users

Conversion-Centered Design: 7 Principles That Drive SaaS Upgrades

Transform every touchpoint into a revenue opportunity with strategic design that guides users through complex upgrade decisions.

by Caroline Appert // 10 min read