What’s a Good Ecommerce Conversion Rate? (The Best Answer)

What is a good conversion rate? What conversion rate should you benchmark your website against? Get answers to these important questions.

“What is a good conversion rate for our ecommerce website?”

At The Good, we get asked that question all the time. If there’s a list of the top three questions ecommerce VP’s ask conversion optimization specialists, that one has to be in first place.

As with many marketing-related questions, there’s only one correct answer: “One that is always improving.”

But that’s not the answer managers want to hear. They want assurance of two things: first, that their conversion rate is high enough, and secondly, that they’re doing as good or better than the competition.

So, what is a good conversion rate?

That’s the exact topic we’ll cover in this article.

Read on.

What’s a good conversion rate for ecommerce? Here’s the answer. Click To Tweet

Why the Website Conversion Rate Is Critical to Ecommerce

Here’s marketing’s most obvious, yet best-kept secret: conversion rate is the gatekeeper to ecommerce success.

If you have enough budget depth to launch a masterful pay-per-click campaign, you can send thousands of visitors to your ecommerce website daily.

Anyone with a sufficient bankroll can do that.

Just about every business leader we speak with is concerned about getting more traffic, and most are spending more on the advertising budget than on any other phase of marketing.

There’s a problem with the “It’s all in the numbers” philosophy, though: Unless you can convert those visitors – lead them to take the next step along the path from interested prospect to happy customer – then you’ve wasted your time and your money building traffic.

Any page on the internet can buy traffic … but a conversion-optimized website turns that traffic into sales, and a poorly-performing website fails to capitalize on the opportunity.

Your conversion rate can make or break any advertising campaign.

As you’ll see below, those who look closely at the potential of conversion rate optimization (CRO) soon learn it’s not a tool to use, then discard. At its best, conversion rate optimization is an ongoing project that seeks regular boosts in conversion rates and revenues.

Steady progress beats furious effort every time.

What Is a Good Conversion Rate for My Business?

Okay, let’s get down to the question that brought you here. You want to know how well your marketing efforts are doing – especially in relation to the competition.

You get frustrated at spending money to draw traffic to your site, then seeing those visitors leave without making a purchase. Is your paltry conversion rate normal? Or have others found ways to get more and better-targeted traffic?

You’re hoping we’ll give you a peek at what’s really going on – an insider look at the numbers behind digital marketing … and we’re eager to do that. Yet, the conclusion we draw (and hope you’ll adopt) may surprise you.

We’ve collected data from ecommerce businesses, both large and small. We’ve worked closely with ecommerce VPs and their staff to boost conversion rates and grow business. Some of that data is presented as case studies, and we’ll provide access to several of those documents below.

Beyond the numbers, though, we want you to hone in on something truly transformational – a fact that can build new enthusiasm in your ecommerce business and point the way towards phenomenal growth.

Are you ready?

Here it is: the most important business you can compete against is your own.

Don’t run past that statement too quickly. Stop a few seconds and let it sink in… then, we’ll move on.

good conversion rate

Here’s Why Your Most Important Competitor Is You

In a long-distance running race, you’ll see the participants assess where they are in relation to the rest of the pack and how far away they are from the leader. That’s part of the race. The most telling part of the event, though, is internal. The runners are pulling from their preparation time and internal willpower to push on and compete.

There are two main reasons most ecommerce roles are concerned about conversion rates:

  1. So you can measure your business against your competitors
  2. So you can operate your business more effectively

Hands down, reason number two takes the cake. For the most part, you shouldn’t waste time and money trying to gauge your own success against someone else’s. In the end, it’s how well you leverage the resources you possess that will determine how well you perform.

Yes, routine competitive assessments are an excellent aid to strategic planning, but trying to dig down deeply enough to compare conversion rates is almost certain to be counterproductive.

Rather than invest precious time and resources studying the competition, focus on a deep dive into your own sales funnel and strive for steady improvement.

We’ve found that’s the most effective strategy for success. You can accurately assess your own data, but you’d be hard-pressed to get the competition to share their numbers with you. Charts (like the one shown above) and case studies can get you in the ballpark, but there are too many variables to make nose-to-nose comparisons.

Competing against yourself, though, can pay huge dividends.

Competing against yourself, though, can pay huge dividends. Click To Tweet

Your Website Conversion Rate and Your ROI

We often use a conversion rate calculator to show our clients the ROI growth possibilities with incremental improvements over time. You can access that calculator here: Website Conversion Rates ROI.

Let’s use basic numbers to consider how CRO can affect ROI. To get a feel for what could happen in your business, plug your own data into the calculator.

Suppose your ecommerce website is currently converting (unique) visitors at two percent. That means two out of every one hundred people who visit your site end up purchasing something within the timeframe you’re measuring.

Your average monthly traffic is 500K unique visitors (each visitor is counted once, regardless of how many times any individual returns to the site), and your average order value (AOV) is $150.

Given those numbers, you’re realizing $1.5M in monthly revenue.

After consultation with The Good, you apply the proven principles of conversion rate optimization to coax your conversion rate up by two percent, you’ve now doubled your monthly revenue to $3M.

That would be good news for any business – but that’s not all you can do by working on your own site instead of trying to compare it to someone else’s.

Done well, conversion rate optimization not only converts more of your visitors into buyers, it draws more sales and pushes your average order value up. If your two percent improvement to conversion rate also results in AOV rising to $200, your new monthly revenue will climb up to $4M.

You’ve gone from $1.5M to $4M in monthly revenue… simply by boosting your conversion rate and average order value.

Do you see why those who “get it” and understand what conversion rate optimization can do are eager to develop an ongoing CRO program? Anyone who fails to get excited about the potential of conversion rate optimization simply doesn’t understand the concept.

Anyone who fails to get excited about CRO simply doesn’t understand it. Click To Tweet

We often work with digital marketing managers who are struggling to get budgeted for CRO consulting. Invariably, we find education is the key. Once management is given a clear presentation, similar to the one you’ve received here, the lights go on.

good conversion rate
The screenshot above is from our CRO-ROI Calculator. Note how a two percent boost in conversion rate doubled monthly revenue.

Real Examples of Conversion Rate Optimization Results

We’ll close by highlighting just a few of the real-life results we’ve seen occur when companies get serious about CRO. Click through to the case studies for example tests we ran as part of an overall CRO program, to unlock the results.

1. We helped Xerox redesign (optimize) a single page on their printer and supplies ecommerce site. That work increased the conversion rate for visitors returning to the page by 86.7 percent.

We then examined the product detail pages. Conversion rate optimization (CRO) work there grew revenue by 18.9 percent.

Here’s that case study: Xerox Case Study

2. We performed a data-driven redesign of the Optic Nerve website. Conversion rates grew by 42 percent, pushing a revenue boost of 84 percent.

Here’s that case study: Optic Nerve Case Study

3. A site audit The Good performed for Snow Peak revealed several conversion rate optimization issues in need of repair. That work drew a year-over-year revenue increase of 149 percent and saw average order value grow by 30 percent.

Here’s that case study: Snow Peak Case Study

Conversion rate optimization is an ongoing process that sometimes uncovers areas where big gains can be made quickly, but most often works to make incremental improvements over time.

Is your current conversion rate high enough? Probably not. You may not be able to double revenue overnight, but you can certainly do more with what you have. That is the goal of conversion rate optimization. You’re already investing plenty of money in advertising… why not make the best of it?

If you’re wondering how you can increase your conversions, schedule a quick call with us today!

About the author: Jon MacDonald is founder and President of The Good, a conversion rate optimization firm that has achieved results for some of the largest online brands including Adobe, Nike, Xerox, Verizon, Intel and more. Jon regularly contributes content on conversion optimization to publications like Entrepreneur and Inc. He knows how to get visitors to take action.

1 Comment

  • Author’s gravatar

    “One that is always improving.” is a good answer, not only for this question but also for every question about what is a good one, such as people, education, etc. I don’t think there is a business which can always improve their eCommerce conversion rate. They finally have to stop at a good rate and strive to remain it for a long time.


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