customer research
The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.
by Natalie Thomas // 8 min read
customer journey
A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.
by Natalie Thomas // 13 min read
Learn about how you can stay user-centered with insights on research, testing, and rapid experimentation.
ecommerce
While the GDPR may represent an extra burden to your business, it may also deliver some long term benefits.
by David Hoos // 6 min read
data driven
It's important to consider these 10 touch points before deciding on one of the most crucial tools in your ecommerce toolkit.
by Jon MacDonald // 12 min read
case study
In a time when the competition has become increasingly difficult, it's more important than ever to develop a competitive edge. This is something Sears, the former retail giant, has struggled to do.
by Jon MacDonald // 9 min read
The more you know about your customers and their preferences, the better equipped you are to serve them.
by David Hoos // 7 min read
We recently wrote a guest post for our friends at Inc.com. Read the introduction and check out the full article.
by The Good // 1 min read
Bounce rate is one of the most monitored metrics in online marketing. It can provide great insights if you know how to interpret it. Here's how to get started.
by Aja Frost // 7 min read
We recently wrote a guest post for our friends at InVision. Read our summary and check out the full article.
b2b
Many ecommerce brands rely on their retail partners for the bulk of their annual revenue. Learn how to avoid upsetting those relationships by selling direct to consumer through a brand site.
by Shaun Tinney // 4 min read
Attribution modeling is one powerful way to help you discover your most helpful insights within a maze of marketing data.
by Jon MacDonald // 7 min read