PRIVATE RAPID EXPERIMENTATION WORKSHOP, NOW OPEN TO THE PUBLIC - Register
Skip to Content
Primary Menu
The Good
Optimizing Digital Experiences
  • SaaS Optimization
    • How We Help
      • Increase Registration
      • Improve Onboarding
      • Monetize Free Users
      • Improve Retention
      • Increase Referrals
      • Mitigate Cancellations
      • Explore the DXO Program™
    • Results
      • Autodesk grew subscriptions by 11%
      • IDX increased B2C registrations by 20%
      • The Economist increased paid subscription conversions by 5%
      • Helium 10 increased registrations by 12%
      • View All Case Studies →
    • Featured Insight
      • Learn the secret to the strategic value of ongoing SaaS user research.

        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

        Read More →
      • View All Insight Articles →
  • Ecommerce Optimization
    • How We Help
      • Improve User Experience
      • Improve ROAS
      • Convert More Customers
      • Decrease Abandonment
      • Understand Your Customers
      • Validate Design Decisions
      • Explore the DXO Program™
    • Results
      • Xerox increased revenue by 18.9% on product page visits
      • MillerKnoll improved directional guidance
      • MasterCraft had 33:1 ROI optimizing for high-consideration shoppers
      • Munchkin decreased bounce rates
      • View All Case Studies →
    • Featured Insight
      • Header - customer journey map

        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

        Read More →
      • View All Insight Articles →
  • Insights
  • Talk to an Expert
  • Search
product reviews page

Optimization

How to Leverage Product Reviews to Improve Conversion Rates

There's nothing more valuable than a happy customer. They are essential to building trust with your potential buyers through product reviews.

by caroline appert profile picture Caroline Appert // 11 min read

Read More →
ecommerce site designed to increase average order value

Optimization

Nine Strategies To Increase Average Order Value

Increasing your average order value is a powerful way to grow your overall sales. Follow these nine tactics to get started.

by caroline appert profile picture Caroline Appert // 12 min read

Read More →
how to sell subscriptions to get loyal customers instead of one-time purchasers

Optimization

7 Proven Strategies to Win Subscribers (Instead of One-time Purchasers)

Our 7 ecommerce subscription strategies can help your company overcome market challenges and achieve long-term success amidst economic uncertainty.

by caroline appert profile picture Caroline Appert // 12 min read

Read More →
episode 81 title with photo of Jon and Ryan

Drive & Convert

Drive and Convert (Ep. 081): 9 Key Ecommerce Metrics You Should Be Tracking

In this episode, Jon and Ryan discuss the metrics that matter for ecommerce businesses. There is so much ecommerce data available, but you need to make sure you are pulling the right data to inform your overall business strategy.

by caroline appert profile picture Caroline Appert // 34 min read

Read More →
ANDY LIGHTMAN PROFILE - FEATURE IMAGE

Optimization

How Andy Lightman’s Ecommerce Philosophy Created Millions in Revenue

Andy Lightman, expert marketer and ecommerce leader, built an effective growth engine that contributed to more than doubling Fully’s ecommerce business. He is sharing his pointers for keeping a team focused on measurable business outcomes.

by caroline appert profile picture Caroline Appert // 12 min read

Read More →
training interns

Company Culture

Professionalism in the Workplace: Tips for Interns

Many situations come with unwritten rules and expectations that are not always clear to newcomers. To bridge this gap we have compiled a guide of minimum expectations for interns to practice professionalism in the workplace.

by caroline appert profile picture Caroline Appert // 4 min read

Read More →
Dynojet website open on desktop and mobile devices

Optimization

How Removing Assumptions and Bringing in an Outside Perspective Led to Over $5 Million in Annualized Revenue Gains

Find out how Dynojet unlocked the expertise of a whole team of strategists, researchers, designers, and more on the Digital Experience Optimization Program™.

by caroline appert profile picture Caroline Appert // 6 min read

Read More →
Title card with picture of Jon and Ryan

Drive & Convert

Drive and Convert (Ep. 077): Optimizing Conversions with Low Traffic (Live)

Live from the Logical Position Summit, Jon and Ryan explain that low traffic doesn’t make CRO impossible. There are alternative types of validation to help optimize your site for conversions.

by caroline appert profile picture Caroline Appert // 19 min read

Read More →
Photo of Studio M website and logo

Optimization

Encouraging A “Test And Learn” Culture To Keep Innovation Fresh After 30 Years In Business

How Studio M encouraged a culture of testing and experimentation by partnering with The Good to improve their customer journey.

by caroline appert profile picture Caroline Appert // 9 min read

Read More →

Posts pagination

← Previous 1 2 3 4 … 7 Next →
Get expert answers to pressing and complex questions on digital experience optimization.
Subscribe now
  • Digital Experience Optimization Program™
    • Explore The Program →
  • Case Studies
    • Xerox
    • Swiss Gear
    • The Economist
    • Munchkin
    • View All Case Studies →
  • Resources
    • Good Question Newsletter
    • Insight Articles
    • Drive & Convert Podcast
    • Optimization Books
    • 5-Factors Scorecard™
  • Company
    • About The Good
    • B Corp Profile
    • Careers
    • Privacy Policy
    • Contact Us
  • Products by The Good
    • UserInput – A customer research tool for ecommerce brands
    • Commerce Critiques – Fast, affordable CRO assessments

Our mission is to remove all the bad digital experiences until only the good remain.

© 2025 The Good Group, Inc.

B Corporation Certified

Get In Touch

Phone: +1(503)488-5935

New Client Inquiries: bizdev@thegood.com

General Inquiries: hello@thegood.com