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        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

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        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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Customer Experience

Directional Guidance: What It Is And How To Improve It

The job of product marketing and ecommerce leaders is to guide the user to the best-fit product for them. Directional guidance is the umbrella term for doing just that.

by caroline appert profile picture Caroline Appert // 8 min read

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Customer Experience

5 Strategies for Improving Mobile Menu Design From Our Pattern Library

Mobile menu design is not a one-size-fits-all approach. Here are winning strategies from our own pattern library to help you get started.

by Angel Earnshaw // 10 min read

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Episode title with pictures of Jon and Ryan

Drive & Convert

Drive and Convert (Ep. 079): Ensuring Your Website Navigation Converts

In this episode, Jon and Ryan discuss the importance of website navigation in ecommerce growth. They cover 10 tips for website navigation and share best practices to help customers avoid confusion.

by Angel Earnshaw // 28 min read

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Optimization

Website Navigation: 10 Conversion Tips & Winning Examples

The more user-friendly your navigation is, the more time users will spend on your site. Here's how you can give them the best experience.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 16 min read

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