repeat conversions
The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.
by Natalie Thomas // 8 min read
A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.
by Natalie Thomas // 13 min read
Strategies focused on encouraging existing customers to make additional purchases over time.
Learn how your luxury brand's ecommerce site should be utilizing conversion rate optimization to prequalify prospects and increase average order value.
by Jon MacDonald // 6 min read
Chat can be designed to show up when customers need a recommendation. This makes it a powerful tool to increase conversions.
by Martha Brooke // 8 min read
If you’re planning to launch an ecommerce loyalty program, go over your proposal in light of these three tips.
by David Hoos // 9 min read
Only 0.25% of new visitors to your site will buy on their first visit. This past weekend, we bought something on our first visit to a new-to-us site and lived to write the Case Study about our experience.
by Dan Weinsoft // 11 min read
The Internet allows customers to tell brands what they are looking for; brands that listen will know how and when to show up at the exact right time.
by Neil Sniffen // 4 min read
Work with your customer service department to surface and correct persistent negative brand experiences that are destroying customer loyalty.
by Jon MacDonald // 5 min read
Jon MacDonald
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6 min read
Martha Brooke
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8 min read
David Hoos
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9 min read
Dan Weinsoft
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11 min read
