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Conversion Rate Optimization

9 Strategies To Improve Customer Retention (The Key To Ecommerce Growth)

See why customer retention is crucial to ecommerce growth and how to develop an effective retention strategy for your brand.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 10 min read

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Customer Experience

How to Turn Your Customer Care Team into a Veritable Revenue Generator

Your ecommerce experience can be solidified or broken based on how you handle customer care. Here's an expert's advice on how to do it right.

by emma kimmerly photo Emma Kimmerly // 8 min read

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Customer Experience

How To Master Your Ecommerce Fulfillment Process

Streamlining your fulfillment process creates a better customer experience AND makes your job easier. Here's how to do it.

by caroline appert profile picture Caroline Appert // 16 min read

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Customer Experience

Why a Customer-Centric Strategy is Essential

In this Insight, we'll look at why customer-centric brands are so successful and how you can replicate their customer experience for your own brand.

by David Hoos headshot David Hoos // 10 min read

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Customer Experience

5 Important Post-Purchase Emails You Need to Drive Sales

Give more thought to your post-purchase email sequences with these 5 key post-purchase email types. It will boost your conversions, nurture customers, and result in repeat sales.

by David Hoos headshot David Hoos // 8 min read

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Customer Acquisition

5 Principles for a Successful Win-Back Email Campaign

Follow these five principles to create a compelling win-back email campaign that’ll help convert your inactive subscribers into purchasing customers.

by David Hoos headshot David Hoos // 9 min read

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Customer Experience

How to Design the Perfect Unboxing Experience [Step-By-Step]

The personal touches of an unforgettable unboxing experience can provide a great customer experience and grow repeat conversions.

by Jake Rheude // 12 min read

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Customer Experience

How to Discover Your Customer Objections (and How to Handle Them)

Uncovering and resolving customer objections is easier than you think, and you have the tools to get started now.

by James Sowers James Sowers // 16 min read

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Customer Experience

9 Great Questions that Will Improve Your Customer Experience

Your customer service team can provide a great peek into your customer experience. Their insights can show you improvements that can produce immediate results.

by shaun tinney profile photo Shaun Tinney // 4 min read

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