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        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

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      • Header - customer journey map

        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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D&C Episode 48 – Referral Traffic – Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 048): Referral Traffic: An Untapped Growth Channel?

In this episode, Ryan and Jon talk about referral traffic, one of the most commonly misunderstood and often overlooked growth channels for online businesses.

by James Sowers // 24 min read

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D&C Episode 047 – Rapid Testing (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 047): Rapid Testing – The Next Evolution of CRO?

In this episode, Ryan and Jon talk about the merits and challenges of Rapid Testing, an approach to CRO that requires less time and resources to implement, but also comes with a lower confidence interval.

by James Sowers // 25 min read

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D&C – EP 046 The Traffic Balancing Act (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 046): The Traffic Balancing Act

In this episode, Ryan and Jon talk about the need for balance across multiple traffic channels, how to know when you're over/underinvested in a particular channel, and what the proper resource allocation is for most brands.

by James Sowers // 36 min read

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limited time offers header

Customer Acquisition

Limited Time Offers: How to Drive Conversions with Scarcity Marketing

Here's your comprehensive guide to limited time offers - why they work, when to use them, and how to implement them today.

by James Sowers James Sowers // 11 min read

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D&C Episode 45 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 045): Why Brands Don’t Invest In CRO (And What It’s Costing Them)

In this episode, Ryan and Jon talk about the most common reasons that ecommerce brands don't invest in CRO and explain why it's likely holding them back from hitting their goals.

by James Sowers // 32 min read

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Header - user centered design

Optimization

Ecommerce User-Centered Design: Core Principles That Drive Better Results

User-centered design improves your customers' experience and your conversion rate. It's a win-win. Here are 12 principles that drive results.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 16 min read

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D&C EP44 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 044): How To Attract Customers This Holiday Season (2021 Edition)

The 2021 holiday season is right around the corner, and paid acquisition can no longer be considered the "easy button" for attracting potential buyers to your store. In this episode, Ryan and Jon talk about how ecommerce brands should approach traffic generation for their holiday campaigns.

by James Sowers // 23 min read

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fast checkout header

Optimization

How A Fast Checkout Experience Can Improve Your Conversion Rate

Learn how to improve customer experience, reduce your cart abandonment rate, and increase conversions by building a fast checkout process.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 10 min read

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D&C EP43 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 043): Opting In To Optimization (Jon’s New Book)

In this episode, Ryan and Jon discuss Jon's new book, Opting In To Optimization, and review some of the key messages it communicates to ecommerce leaders.

by James Sowers // 26 min read

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