Hundreds of millions in additional revenue generated over 15+ years while optimizing for:
Our team can amplify your impact with the tools, technique, and expertise that you just can’t find in a single hire.
The Digital Experience Optimization Audit™ is a full-funnel analysis of your digital experience using methods like heatmap analysis, session recordings, and usability testing. The goal is to understand, thematically, the biggest barriers and opportunities.
In 3-4 weeks our team of experts performs the audit to diagnose your digital challenges and prescribe a solution.
Armed with the insights from your audit, your DXO Program™ is custom built for your users, resources, and goals.
It includes everything you need (and nothing you don’t) for a high-performing optimization program. This could include strategic services like:
The Good’s research expertise and fresh insight has made them a valuable partner.
Their recommendations have helped us move the needle on customer engagement and drive product growth.”
Aditya Lakshminarayan
Product Marketing Manager
Adobe Cloud
Having The Good come in allows you to validate your hypotheses, your thinking, and get an early read on whether you’re going in the right direction or not.
The case for change becomes a no-brainer. All the senior team needs to do is tick it off and say, ‘yes.’”
David Humber
Head of Conversion
The Telegraph
The Good helped us get a deeper picture of our customer’s online behavior.
Ultimately, that helped us better serve them and led to big year-over-year online growth.”
Michael Pulichino
Managing Director
Swiss Gear
We’re a specialized consultancy, not a “do everything” agency. DXO is all we do.
You’re in good hands with our team of experts. Our skill sets and strategic thinking help us unlock results for clients.
Data Analytics
Digital Experience Strategy
Front-end Development
UX & Visual Design
Evaluative Research
Generative Research
Product Planning
Project Management
Human-computer Interaction
But, don’t just take our word for it. Check out what our clients have to say about their experience.
See how Xerox increased return visitor conversions 86.7% on the Digital Experience Optimization Program™ with The Good.
Discover how Munchkin leveraged research-backed recommendations to decrease bounce rate and improve customer engagement with The Good’s DXO Program™.
See how The Economist increased paid subscriptions by 5% on the Digital Experience Optimization Program™.
We’ll know if it’s a good mutual fit after just one call.
A general practitioner isn’t going to solve your digital experience challenges. You need a team of experts to diagnose and prescribe a solution.
Every Digital Experience Optimization Program™ starts with an introductory call to see if it’s a good mutual fit. Let’s talk!
30%
reduction in cancellations
17:1
return on investment
+86.7%
increase in return visitor conversions
Based on insights from the top product marketing and ecommerce teams. 18 questions, 1 custom action plan to find high-leverage opportunities for improvement.
More likely to Rank “Excellent” in Customer Satisfaction (NPS)
Satisfaction across the 5 factors means measurable business outcomes*
*industry leaders surveyed 2023
More likely to exceed Annual Performance Targets
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