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Out-of-Stock Message – It’s Just Bad Timing

By The Good
0 minute read | Last Updated: April 17, 2016

When is the best time to communicate “Out of Stock” to online customers? It’s definitely not after they’ve picked out a product and are ready to purchase. Watch this 15 second Instagram video to see why.

Online Out-of-Stock situations happen. Customers prefer if that’s not the case, but they understand that it does. What they have little patience for is when they’re informed a product is out of stock at the last possible moment. Needless to say they’re frustrated and often times just leave.

Brands would not treat their customers this way in the store, but some seem to think it’s OK online.

A video posted by The Good (@thegoodgroup) on

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