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      • Learn the secret to the strategic value of ongoing SaaS user research.

        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

        Read More →
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      • Xerox increased revenue by 18.9% on product page visits
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      • Munchkin decreased bounce rates
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    • Featured Insight
      • Header - customer journey map

        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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meeting notes for optimization post website launch.

Optimization

You Launched A New Website; What’s Next?

We're sharing our step-by-step guide to post website launch optimization so you can maximize ROI on your redesign investments.

by maggie paveza Maggie Paveza // 8 min read

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Drive & Convert

Drive and Convert (Ep. 125): Larger the Brand, More Complicated the Traffic

Not all online businesses need the same amount of traffic. In this episode, Jon and Ryan discuss how consideration, target market, and budget impact traffic for both startups and industry leaders.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 36 min read

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Drive & Convert

Drive and Convert (Ep. 124): The Fundamentals of SaaS Marketing Website Design

Creating a well-designed SaaS website requires a strategic approach. In this episode, Jon and Ryan discuss the key fundamentals of creating a SaaS marketing website that not only attracts and engages users but also converts them into customers.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 27 min read

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Drive & Convert

Drive and Convert (Ep. 122): How To Leverage Priming & Expectation Setting

Aligning your online experience with user expectations is crucial. In this episode, Jon and Ryan discuss how to leverage the priming & expectation setting heuristic to increase conversions.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 18 min read

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learn how to build user trust on your SaaS website.

Customer Acquisition

How to Build User Trust on Your SaaS Website

You can bridge the gap between risk-averse B2B buyers and purchase decisions with these tactics. Find out how to build trust and increase retention.

by caroline appert profile picture Caroline Appert // 7 min read

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Don't forget to take a break post-Black Friday/Cyber Monday.

Drive & Convert

Drive and Convert (Ep. 121): Don’t Forget to Take a Break Post-BFCM

In this episode, Jon and Ryan discuss the benefits of taking a break post-Black Friday/Cyber Monday.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 29 min read

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A woman using a laptop.

Customer Experience

Reduce Churn: What The Best SaaS Cancellation Flows Have In Common

Learn what the best SaaS cancellation flows have in common and what really saves users within the online cancellation journey.

by caroline appert profile picture Caroline Appert // 8 min read

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colleagues discussing the benefits and unique selling points of their SaaS product.

Customer Experience

Is Your Value Promise Falling Short? Here’s How to Identify and Upgrade Tired USPs

What sets your SaaS product apart – and are users noticing it? With the benefits and unique selling points heuristic, create a product experience and website that resonates.

by Sumita Mukund headshot Sumita Paulson // 7 min read

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Customer Experience

How to Improve Referral Rates with Growth Loops

Unlike traditional funnel frameworks, growth loops turn each interaction into a chance to draw in new users. Learn how growth loops work and how to build them for long-term, exponential success.

by Natalie Thomas headshot Natalie Thomas // 9 min read

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