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        customer research

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

      • View All Insight Articles →
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    • Featured Insight
      • Header - customer journey map

        customer journey

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

      • View All Insight Articles →
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loyalty-post-purchase-image

content optimization

Proof Authentic Brand Storytelling Boosts Ecommerce Sales

Snow Peak’s ecommerce site is proof positive that by crafting an authentic brand story, customers will respond by opening their wallets. These simple steps will increase any ecommerce site's sales.

by Neil Sniffen // 5 min read

off season strategy and strategic website optimization header

data driven

Why You Need a Long-Term Ecommerce Strategy (and How to Do It)

The long-term viability of a short-term strategic plan is more expensive and more painful than getting the long-term strategy right first.

by Neil Sniffen // 3 min read

how to improve customer experience

data driven

Setting Redesign Goals Through Data and Empathy

Data can tell you how to create a great website, but empathy will make it convert.

by Neil Sniffen // 5 min read

tracking-pixels

conversion rate optimization

Increase Conversion Before Increasing Traffic

The conundrum of increasing traffic or increasing conversion rate is one all brands face. The answer is simple.

by Neil Sniffen // 3 min read

customer-needs-google-analytics-goal-flow-header

content optimization

Content Marketing: Unlock Your Organic Growth

The most cost efficient marketing tool your brand has at its disposal is content marketing. It’s cheaper than almost all other marketing and advertising tools, it converts at a much higher rate, and it can be a primary driver of sales to your site.

by Neil Sniffen // 4 min read

marketing

Resolving to be Useful

Being useful isn't about being boring, it's about providing an experience for your customers that is helpful and easy.

by Neil Sniffen // 3 min read

call to action best practices

conversion rate optimization

How to Make a Landing Page a Rainmaker

Landing pages are too often the last picked member of the digital marketing team. But, by focusing on one thing, landing pages can become the digital marketing star.

by Neil Sniffen // 3 min read

tracking-pixels

conversion rate optimization

How Tracking Pixels Slow Your Site (and Damage Conversions)

The Pixel that Broke the Website’s Back

by Neil Sniffen // 3 min read

conversion-agency-icon

conversion rate optimization

Your Customers’ Story Is Your Brand’s Story

Tell your brand story in the context of what customers care about instead of insisting customers care about you.

by Neil Sniffen // 1 min read

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