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        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

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    • Featured Insight
      • Header - customer journey map

        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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Drive & Convert

Drive and Convert (Ep. 122): How To Leverage Priming & Expectation Setting

Aligning your online experience with user expectations is crucial. In this episode, Jon and Ryan discuss how to leverage the priming & expectation setting heuristic to increase conversions.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 18 min read

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I’m Running Experiments. Why Hasn’t My Conversion Rate Gone Up?

Drive & Convert

Drive and Convert (Ep. 120): I’m Running Experiments. Why Hasn’t My Conversion Rate Gone Up?

The benefits of experimentation are well-researched and documented. But that doesn’t always equate to an increasing conversion rate.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 23 min read

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Drive & Convert

Drive and Convert (Ep. 119): Amazon Growth – What Brands Need To Do To Succeed

Amazon is the largest ecommerce channel out there, but simply having your products on Amazon doesn’t mean you’re going to boost sales or profitability. This week, Jon and Ryan discuss what brands need to do in order to have success.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 34 min read

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Customer Experience

How to Improve Referral Rates with Growth Loops

Unlike traditional funnel frameworks, growth loops turn each interaction into a chance to draw in new users. Learn how growth loops work and how to build them for long-term, exponential success.

by Natalie Thomas headshot Natalie Thomas // 9 min read

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a person signing up for an app on their mobile for through a freemium pricing offer.

Customer Acquisition

How To Use Freemium Pricing To Drive User Acquisition and Adoption

Learn how to use freemium pricing to drive user acquisition and adoption and determine the right strategy for your digital product.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 13 min read

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Drive and Convert Episode 117 Holiday Prep and Tech Stack.

Drive & Convert

Drive and Convert (Ep. 117): Holiday Prep & the Tech Stack for Success

This week on Drive & Convert, Jon and Ryan discuss preparing for holiday 2024 and the recommended tech stack for success.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 25 min read

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Drive and Covert Episode 116 How to Convert Free Trial Users to Paying Customers.

Drive & Convert

Drive and Convert (Ep. 116): How to Convert Free Trial Users to Paying Customers

This week on Drive & Convert, Jon and Ryan discuss how to convert free trial users to paying customers.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 30 min read

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colleagues reviewing experimentation results and conversion rate data.

Optimization

I’m Running Experiments. Why Hasn’t My Conversion Rate Gone Up?

Your digital platform can benefit from experimentation, but that benefit doesn’t always equate to an increasing conversion rate. Let’s explore how to manage the nuance, including special insight from experts.

by Natalie Thomas headshot Natalie Thomas // 10 min read

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Drive & Convert

Drive and Convert (Ep. 115): Amazon Prime Day 2024 Insights

This week on Drive & Convert, Jon and Ryan discuss the July 2024 Amazon Prime Day event and its effect on the ecommerce landscape.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 26 min read

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