b2c
The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.
by Natalie Thomas // 8 min read
A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.
by Natalie Thomas // 13 min read
Access consumer-focused optimization strategies that drive conversions, build loyalty, and enhance the user experience.
Industry experts share their top tips for how retail brands can thoughtfully and successfully launch a DTC ecommerce channel.
Unlike traditional funnel frameworks, growth loops turn each interaction into a chance to draw in new users. Learn how growth loops work and how to build them for long-term, exponential success.
by Natalie Thomas // 9 min read
The gold standard of optimization is building an online experience that caters to your users. But what happens when you are selling to both B2B and B2C shoppers?
by Katie Encabo // 8 min read
How IDX successfully launched a new, consumer-focused privacy-protection service using data-driven research, strategy, and implementation.
by Jon MacDonald // 17 min read
With the rising threat of package theft in recent years, ship-to-store delivery options have become a necessary move for ecommerce retailers.
by David Hoos // 6 min read