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        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

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        customer journey

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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Drive & Convert Episode 112: Solve Common Optimization Issues Using Heuristics

tracking & analytics

Drive and Convert (Ep. 112): Solve Common Optimization Issues Using Heuristics

This week, Drive and Convert takes you on a journey through the six heuristics for digital experience optimization and how they come together to create a better digital experience for users.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 23 min read

Episode 111: Google Broad Match Is Back

tracking & analytics

Drive and Convert (Ep. 111): Google Broad Match Is Back

In this episode, Ryan and Jon discuss Google's broad match keyword feature and the best ways that brands can utilize it.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 25 min read

how to evaluate your optimization program feature

data driven

How To Evaluate Your Optimization Program

To assess the health of your digital experience optimization efforts, it's crucial to move beyond measurement. Here's how to evaluate instead.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 11 min read

Episode 110: What is Digital Experience Optimization?

tracking & analytics

Drive and Convert (Ep. 110): What is Digital Experience Optimization?

In this episode, we dive into what Digital Experience Optimization(DXO) is and why this evolved approach is the best way to improve your digital journey.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 22 min read

D&C 109 Google is Changing...Again

tracking & analytics

Drive and Convert (Ep. 109): Google is Changing… Again

If you're involved in digital marketing, own a business, or interact with any Google product, this episode is a must-listen. Jon and Ryan, seasoned professionals in the field, delve into the implications of Google’s latest updates and how they directly affect you.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 33 min read

D&C 108 Five Factors of Success WP Featured Image

website optimization

Drive and Convert (Ep. 108): The Five Factors of Digital Success

In this episode, we discuss why traditional benchmarking doesn’t work and introduce the 5-Factors Scorecard™, a better way to measure digital success.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 27 min read

a/b testing

What Is Digital Experience Optimization?

CRO is out. Digital Experience Optimization is in. Learn how this evolved approach can have a real impact on your business.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 9 min read

customer psychology in purchase decisions

behind the click

How Does Psychology Influence Purchase Decisions?

Discover the hidden psychological forces that influence customer behavior online. Optimize your website to increase sales and build trust, using the strategies in our latest book "Behind The Click."

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 4 min read

how is optimization changing

checkout

How Is Optimization Changing, And What Should I Do About It?

The world of optimization doesn't stand still. What held true four years ago might not mean the same thing today.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 5 min read

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