Data & Analytics
The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.
by Natalie Thomas // 8 min read
Customer Experience
A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.
by Natalie Thomas // 13 min read
Optimization
The customer journey doesn’t end after they click the checkout button. Learn how to maximize your post-purchase flow to boost conversions.
by Jon MacDonald // 9 min read
Streamlining your fulfillment process creates a better customer experience AND makes your job easier. Here's how to do it.
by Caroline Appert // 16 min read
Jon MacDonald
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9 min read
Caroline Appert
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16 min read