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        Data & Analytics

        What is The Strategic Value of Ongoing User Research in SaaS?

        The secret to great SaaS user research: here’s why the most successful teams lean on long-term research partners.

        by Natalie Thomas headshot Natalie Thomas // 8 min read

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      • Header - customer journey map

        Customer Experience

        How Ecommerce Brands Can Create a Conversion-Powered Customer Journey Map

        A 5 step process to help you build a customer journey map for your ecommerce brand that identifies opportunities to improve conversions.

        by Natalie Thomas headshot Natalie Thomas // 13 min read

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conversion killers - header

Optimization

5 Common Site Features That Are Actually Conversion Killers

Improve your conversion rate by identifying some of the most common site features that are killing your conversions.

by Natalie Thomas headshot Natalie Thomas // 7 min read

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D&C EP42 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 042): How To Make The Most Of Your Holiday Campaign

Believe or not, the 2021 holiday season is right around the corner, and it's shaping up to be another big year for ecommerce brands. Ryan and Jon sat down to share strategies for helping you make the most of the extra attention.

by James Sowers // 31 min read

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D&C EP41 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 041): When (And How) To Invest In Search Engine Optimization

Most ecommerce brands jump straight into paid search as an acquisition channel, but in this episode Jon and Ryan discuss the merits of investing in search engine optimization as a long-term growth strategy.

by James Sowers // 24 min read

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D&C EP40 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 040): The Downside of Discounting (And What To Do Instead)

Many brands default to discounting as the "easy button" for juicing their online sales, but this can put you on a sales treadmill that is increasingly hard to get off of. In this episode, Ryan and Jon talk about what to do instead of discounting.

by caroline appert profile picture Caroline Appert // 26 min read

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D&C EP39 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 039): Chasing Bad Forecasts

There's currently lots of frustrations in the E-commerce world around ad performance. What we all expected to happen in 2021 is not happening. Cost per click is up, sales have dipped, and the data is telling us that there is a lack of volume of sales –– but is this just poor advertising channel performance? Or is this pandemic hangover as more folks rush back to retail? Today, Ryan and Jon unpack these questions.

by James Sowers // 24 min read

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D&C EP38 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 038): iOS 15 & Why CRO Is More Important Than Ever

Clients at The Good are interested in how firms like Logical Position are still getting results for their clients –– and why optimization is more important than ever to make the most out of the traffic they’re already getting. The challenge I’ve seen, and I’d like to address today, is that I haven't seen anybody really talking about optimization when it comes to iOS15 updates. And that's what Jon and Ryan focus on today.

by James Sowers // 20 min read

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heatmaps, click maps, scroll maps

Data & Analytics

Your Guide to Increasing Conversions with Heatmaps, Scroll Maps, and Click Maps

Understanding and leveraging heatmaps, scroll maps, and click maps is a crucial step in improving your conversion rate. We’re covering all three in this article.

by Jon MacDonald smiling at the camera for The Good Jon MacDonald // 10 min read

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D&C EP37 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 037): Re-Directing Facebook Traffic

Today we're tackling the hot topic of Facebook and how Apple's iOS 14 update has affected its performance. Based on analytics, it appears like the data might be going in a negative direction, and many people are jumping ship to other platforms. But should you? Today Ryan tackles the question of whether you should be re-directing Facebook traffic to other platforms.

by James Sowers // 25 min read

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D&C EP36 – Podcast Episode Feature Image (WP Featured Image)

Drive & Convert

Drive and Convert (Ep. 036): Overcoming Channel Conflict

Direct-to-consumer is all the rage right now...and for good reason. Removing wholesalers, retailers, dealers, and marketplaces generally reduces costs and provides a better purchasing experience. BUT, the strongest brands find a way to balance a DTC model with other external sales channels. When considering this option, many brand owners are justifiably concerned about introducing channel conflicts to their business. So, today we're going to talk about channel conflict and how to manage it effectively as a fast-growing ecommerce brand.

by James Sowers // 26 min read

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